Easy-CSS
Rating
By 3 Users
Downloads
: 5
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Price : 99
Shareware
Size :
9.26MB |
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Version : 1.01 |
New Release
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Win98 , WinME , WinNT 3.x , WinNT 4.x , Windows2000 , WinXP , Windows2003
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For Easy Customer Service and Support.
Simple Customer Service and Help. This software manages typically the customer requsets, based about a contract base delete word. Customer requests may end up being serviced via phone, applying the help desk, or perhaps by thechnicians. An View like calendar helps just about all the scheduling. The sessions that can be slated arent strictly technical, nevertheless of any wider nature. i actually. e. visit to a new bank, appointment with a new new client.... The sessions are displayed by tech. The steps required regarding a successfull use regarding the program are typically the follows (Step 1) Establish your Technicians, Customers in addition to Contracts. Define as a new technician any individual in your current company that is able to dealing with customers difficulties. (Step 2) Setup your current Help Desk Knowledge Bottom. Information is power. Never let this power keep only into your brain. Multiply it by posting it with others. Just how! Write down your entire technological knowledge. (Step 3) Start off Receiving Customer Requests. Commence up your engine! Obtain calls from your consumers. Check immediately the position of your respective customer. Is he or she within a contract! (Step 4) Put Customer Requests in addition to Technicians on Scheduler. Notice your schedule in a new time table. See your entire appointments (strictly technical or perhaps of any other nature). Examine the schedule entirely or separately for virtually any of your technicians. (Step 5) Complete the consumer Needs. Now that everything is usually put on schedule, just about all that must be done is usually to give everyone of your current technicians his daily plan. By the end regarding the day, set just about all of the completed needs as completed to your current books.
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Requirements :
MS-Access as database
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